Refund policy

Return & Refund Policy

Last Updated: May 2026

At Anime Kin, customer satisfaction is important to us. We strive to provide premium-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

We accept returns for eligible products under the following conditions:

Return request must be initiated within 5 Days of delivery
Item must be unused, unwashed, and in original condition
Original tags, packaging, and accessories must be intact
Product must not show signs of wear, damage, stains, perfume, or alteration
Cash on Delivery (COD) orders are not eligible for return, refund, or exchange unless the product received is damaged, defective, or incorrect.

To request a return, customers must contact us at:

kinanime7@gmail.com

along with:

Order number
Product details
Reason for return
Photos/videos if applicable

2. Non-Returnable Items

The following items are generally not eligible for return or refund unless received damaged or defective:

Sale or discounted items
Limited edition or exclusive drops
Gift cards
Customized or personalized products
Items purchased during clearance events
Products damaged due to misuse or improper handling
Cash on Delivery (COD) orders

For hygiene and quality reasons, certain categories may also be marked as non-returnable on the product page.

3. Exchange Policy

We may offer exchanges for:

Incorrect size
Defective products
Wrong item delivered

Exchange requests must be made within 2 Days of delivery.

Exchanges are subject to:

Product availability
Successful quality inspection after return pickup

If the requested replacement item is unavailable, customers may be offered:

Store credit
Alternative product

Cash on Delivery (COD) orders are not eligible for return, refund, or exchange unless the product received is damaged, defective, or incorrect.

4. Damaged, Defective, or Incorrect Products

If you receive:

A damaged product
A defective item
An incorrect order

please contact us within 2 Days of delivery at:

kinanime7@gmail.com

Customers may be required to provide:

Clear photos/videos of the issue
Packaging images
Unboxing video (recommended)

After verification, we will arrange a replacement, exchange, or refund as appropriate.

5. Return Shipping Costs

We offer free return pickup for eligible return requests within India.

6. Refund Process

Once the returned item is received and inspected, customers will be notified regarding approval or rejection of the refund request.

If approved:

Refunds will be processed within 15 Days
Refunds will be issued to the original payment method
Processing times may vary depending on banks or payment providers

For Cash on Delivery (COD) orders, customers may be required to provide bank account details for refund processing.

7. Late or Missing Refunds

If you have not received your refund after the stated processing time:

Please check with your bank or payment provider first
Processing delays may occur depending on financial institutions

If the issue persists, contact us at:

kinanime7@gmail.com

8. Cancellation Policy

Orders may be canceled before shipment confirmation.

Once an order has been shipped, cancellation requests may no longer be possible and the order may instead fall under our return policy.

Anime Kin reserves the right to cancel orders suspected of fraudulent activity, misuse, or policy violations.

9. Important Notes

Returns that do not meet our eligibility conditions may be rejected
Anime Kin reserves the right to deny fraudulent or abusive return requests
Shipping charges, if any, may be non-refundable unless the return is due to our error

We recommend customers carefully review sizing information before placing an order.